Privacy Policy
Riverside Remodel (hereafter known as “the company”) operates the site myriversideremodel.com (hereafter known as “our website) to provide services including, but not limited to, bathroom remodeling, kitchen remodeling, light plumbing, light structural, general home improvements, and consultation and project planning services.
The company is committed to protecting user’s privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.
Last Updated: March 5, 2026
Email Questions to: customerservice@myriversideremodel.com
Types of Information Collected
To best serve your needs, we collect the following types of information we may collect when you visit our website, fill out a web form, or contact a member of our team:
Personal Information
Personal information collected may include, but is not limited to, name, mailing address, company name, phone number, email address, payment and billing information, billing address, demographic information (age, gender, location, etc.)
You can choose to provide less information. However, omitting some of this information may limit our ability to provide you with our services. For example, we will not be able to process transactions without payment information and a billing address.
Automatically Collected Information
We automatically collect data on how our users visit our website, such as your IP address, location, browser, browser language, operating system, device identifiers, and cookies.
Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access certain features or information.
Social Media Information
We may also collect data from linked social media networks and accounts. Depending on the social media network, this can include your username, name, email address, friends list, and more. In addition, we collect demographic data when users interact with their social media accounts.
Policy on Collecting Sensitive Personal Information
The company does not collect any sensitive personal information, such as social security number, driver’s license number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background.
How the Information Collected is Used
We only use your personal information to help you utilize everything the company has to offer. This includes, but is not limited to, creating and maintaining an account with us, completing transactions, shipping purchases and tangible goods, providing services, fulfilling customer service requests, communicating our sales and promotions, contacting you regarding updates to our company policies, making all of the company’s services available to you in a convenient manner, providing advertisements that are relevant to you as you visit our website, evaluating analytics to see how our customers engage with our website, and other similar business functions.
Length of Time Personal Information is Stored
We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we’ll keep your email address and name on file as well as billing information for an extended period of time to maintain our internal transaction records.
Who the Information is Shared With
We may share some information with third parties, but only those affiliates that the company has fully vetted and/or created a partnership with. No mobile opt-in or text message consent will be shared with third parties or affiliates.
The only reason we will ever share your information with affiliates is for the following purposes:
- Processing transactions
- Fulfilling and delivering orders
- Measuring marketing and advertising performance
- Providing excellent customer service
- Issuing email, phone, and text message communications
- Other similar and relevant business functions
Information Security
We do our best to keep your private information secure and safe. Most of your personal information is encrypted, and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.
Ability to Decline to Provide Personal Information
You can, of course, decline to disclose your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from the company and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.
SMS Terms of Service
1. SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Riverside Remodel, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
Example: “Hello, this is a friendly reminder of your upcoming appointment with [Agent’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method:
You may opt-in to receive SMS messages from Riverside Remodel in the following ways:
- We Ask them Verbally
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://myriversideremodel.com/
Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy page and Terms and Conditions section.
- Message frequency may vary
Additional Questions
If you have any questions regarding this privacy policy, feel free to contact us via email. A representative of the company will respond to your privacy policy questions as soon as possible.
Policy Update
If we adjust the privacy policy, we will email all account holders to notify them of this change and post the most recent update here. Once posted, the new privacy policy shall be effective immediately.